Lickers, an ice cream shop, cafe, and ice cream parlor, has been serving handcrafted small-batch ice cream made from the finest ingredients to Singapore locals since May 2015. With a casual attire and brunch-style menu, Lickers welcomes groups and children for takeout or walk-ins. Their social media posts showcase seasonal flavors and special holiday hours.
(468)
Locations
Bukit Batok
Blk 177 Bukit Batok West Avenue 8 #01/255 Closing at 23:59
Hougang
Blk 124 HouGang Avenue 1 #01/422 Closing at 23:59
What people say
Lickers is a popular ice cream chain with outlets all over Singapore. For many years, the brand has been known for its delicious flavors and high-quality products. However, in recent times, there has been a growing concern about the quality of service at some of the Lickers outlets in the city.
Online reviews and comments about Lickers have become increasingly common in recent months. Many customers have taken to platforms such as Google Reviews and Yelp to express their dissatisfaction with the brand.
One of the most common complaints is about the long waiting times at some of the Lickers outlets. Customers have reported waiting for up to thirty minutes just to get their hands on a scoop of ice cream. Some have even claimed that they were forced to leave without being served because they couldn't wait any longer.
Another issue that has been raised by customers is the inconsistency in quality across different outlets. Some have reported that the ice cream was sour or had a strange aftertaste at certain outlets, while others have sung praises for the same product at other locations.
Despite these concerns, there are still many loyal customers who continue to enjoy Lickers' products. They appreciate the wide variety of flavors on offer and the fact that the ice cream is made fresh every day.
So what can Lickers do to address these concerns? First and foremost, they need to address the issue of long waiting times. This could involve hiring more staff or streamlining their operations to ensure that customers are served more quickly.
Secondly, they need to prioritize consistency across all their outlets. This could involve implementing stricter quality control measures or providing additional training to staff members.
Finally, they need to listen to their customers' feedback and take action accordingly. By responding to online reviews and comments, they can show their customers that they value their opinions and are committed to improving their service.
In conclusion, while there may be some concerns about Lickers' service in certain outlets, there are still many loyal customers who continue to enjoy the brand's delicious ice cream. By taking steps to address these concerns, Lickers can ensure that they continue to satisfy their customers and remain one of Singapore's most beloved ice cream chains.